I am thrilled to share this “very positive” Buyer story
I just sold from my Etsy shop a mirror and shipped it out on Feb. 5th, to Brooklyn, NY the Buyer wanted it shipped to her friends as a gift. It weighed approx. 24 lbs. and was carefully packed in bubblewrap, foam and layers of cardboard.
I always request that the Buyer send me a quick note to say the product has arrived, however this Buyer (like most) didn’t send me a note on receipt of her purchase.
So yesterday I sent a follow up note to see that my product had arrived safely.
IT TURNS OUT THE MIRROR ARRIVED SHATTERED!
Now here’s the incredible part, the Buyer didn’t ask for a refund, send negative feedback, open an Etsy case or anything horrid that I often read about Buyers doing. Her reply to my note was upbeat, said it was unfortunate that the mirror broke but it could easily be replaced and then said how much she liked the frame and how appreciative she was that I had sent it!!!
Aren’t some people just wonderful!
I want to reward her for being so understanding, forgiving and amazingly incredible so I’m happily mailing her a cheque (that she hasn’t asked for) to cover the mirror replacement. I think she deserves this and more.
As Sellers when we speak of who our target market is, my target market is a Buyer like this, who understands that sometimes things happen, and no one is at fault or intended for it to occur and good karma should always be rewarded, especially when no reward is being requested.